This is the 3rd pair I’ve ordered. Each time I’ve double checked the prescription and with an agent. Surprise surprise they aren’t right AGAIN. They are cheap for a reason
Firmoo's replyJan 22 , 2021
We're very sorry to hear about your experience. Upon checking, our CSR has already reached out to you via email and addressed your concern by offering a refund on your order. Please check your inbox or spam mail. Thank you so much, stay safe & healthy!
Size:
Select Color: Tortoise (C162-F)
Size:
Select Color: Tortoise (C162-F)
I paid £11 for express delivery (8-14 days) its been 15 days and I haven't even got a working tracking number yet. When speaking to customer services I am offered a 60% off code for a new pair... I definitely don't want to order a new pair.
Firmoo's replyJan 25 , 2021
Hi Abigail, I'm sorry to hear about your experience and we apologize for the inconvenience this has caused you. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Please stay safe and healthy!
This is the 3rd pair I’ve ordered. Each time I’ve double checked the prescription and with an agent. Surprise surprise they aren’t right AGAIN. They are cheap for a reason
Firmoo's replyJan 22 , 2021
We're very sorry to hear about your experience. Upon checking, our CSR has already reached out to you via email and addressed your concern by offering a refund on your order. Please check your inbox or spam mail. Thank you so much, stay safe & healthy!
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I paid £11 for express delivery (8-14 days) its been 15 days and I haven't even got a working tracking number yet. When speaking to customer services I am offered a 60% off code for a new pair... I definitely don't want to order a new pair.
Firmoo's replyJan 25 , 2021
Hi Abigail, I'm sorry to hear about your experience and we apologize for the inconvenience this has caused you. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Please stay safe and healthy!