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a. &nbsp; Prescription and PD 
An eyeglass prescription is necessary for us to process an order for prescription glasses. (If there is no problem with your eyes and you do not need prescription lenses, you could choose non-prescription lenses)

PD stands for Pupillary Distance, which is the distance between your pupils in millimeters, PD is very important for accurately fitting your lenses to achieve visual acuity.

If there is no PD number on your prescription paper, you could measure it yourself. &nbsp;<a href="https://firmoo.co.uk/help-p-190.shtml">https://firmoo.co.uk/help-p-190.shtml</a> (Checking with your doctor is recommended)

&nbsp;

b. &nbsp; PayPal Account/Credit Card/Debit Card

To guarantee a convenient and secure payment environment, we currently only accept payment via PayPal. If you don&#39;t have a PayPal account, you can also pay using a credit card/debit card as a PayPal guest. &nbsp;<a href="https://firmoo.co.uk/help-p-204.shtml">https://firmoo.co.uk/help-p-204.shtml</a>

BTW, currently we do not accept cheques and cash.

&nbsp;

c. &nbsp; Shipping address

&nbsp;Your shipping information is necessary, your Name, Residential/Postal address and Phone Number included.

Please note, if you choose Express Service, don&#39;t use your P.O. Box in your address.

&nbsp;

d. &nbsp; Frame size and frame style

Click on this link to find out more about face shape and frame style:&nbsp;<a href="https://firmoo.co.uk/help-p-236.shtml">https://firmoo.co.uk/help-p-236.shtml</a> 
Use our try-on system to find your preferred style:&nbsp;<a href="https://firmoo.co.uk/help-p-232.shtml">https://firmoo.co.uk/help-p-232.shtml</a>

Measuring the frame size is very important. Find out how:&nbsp;<a href="https://firmoo.co.uk/help-p-167.shtml">https://firmoo.co.uk/help-p-167.shtml</a>
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What is necessary to place order at Firmoo?

Commissions

FIRMOO REFERRAL PROGRAM TERMS AND CONDITIONS

In case of any queries please ask help for LiveChat on our website or send an email to 

Got a 50% Off Coupon From Firmoo

 By sharing Firmoo with my friend, Firmoo'll give me 

 cash, and my friend will get a 

 off code on frames. Get 

 for 10 referrals.

New customers only Use code 

 at checkout to save 50% on frames from this page:https://www.firmoo.com/z/referral-eyeglasses.html

Shipping information for the following order(s) is available.

After I submit my withdrawal application, Firmoo'll process it within 1 week. The minimum withdrawal amount is $10 each time. Click <a style='color:#26ABFF' href='https://www.paypal.com/c2/webapps/mpp/paypal-fees'>here</a> for more details about the withdrawal as well as handling fee.

This operation is irrevocable. The generated coupon is valid for 1 months.

Balance Available:

#1 Account Operation

Name:

Wondering if you have put into the prescription precisely correct? It's recommended that you upload the copy of the original prescription to 

My Account-Personal base information-My prescription

. If the prescription filled in your order is wrong, please send email to 

 before shipping. We will help you to correct it.

Order Information - Order

Status History & Comments

UP TO 60% OFF - 4TH OF JULY SALE

The Very Merry Sale

BOGO FREE | Glasses & Sunnies Included

Refer A friend, Get $10 Paypal cash

Halloween Treat: BOGO from $19

A Time to Give Thanks: 

50% OFF SITEWIDE: 

Credit Card(Paypal guest)

 A collection for your digital life, top 6 blue-light blocking glasses to provide you a comfortable screen time. Available for both prescription and non-prescription.

A Collection for Your Digital Life | Firmoo.com

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Normally the parcels will be delivered to you sooner than above time.

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PayPal

You can easily found the size of frame by looking on the inside of your glasses temples (arm pieces). Below you'll find a quick guide to helping you identify your glasses.

Place the card as shown (in the middle of your nose) and pay attention to the orientation

The Frame Size

Frame Size Guide

You could check and track your order in your Order List.

Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. 

Covering any possible defect in materials and workmanship.

A dedicated CSR will reply within 24 hrs.

30-day Return & Exchange

3-month Warranty

Live Chat 24/7

One-on-One Service

Please kindly leave your email or phone number.

Please explain your problem or share your thoughts.

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Processing time might be longer based on your lens complexity.

Processing Time

Delivery time may be affected in holiday seasons.

Shipping Time

Alternatively, login with

Order does not exist. Please enter the correct order number.

Please use the following link and tracking number to track your package:

The tracking information may not be updated on the tracking site immediately sometimes

Tracking number hasn't been generated yet. Please wait for some time patiently or you can contact us for more information at 

Video Guides

Enter your email address below and we'll send you a link to reset your password.

An email including a short link has been sent to your email address. Follow the link in your email to create a new password.

If you continue to have trouble logging in, please contact us at

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Enter your email address below and we'll send you an email message containing your new password.

Please make sure the following information is correct. Important for order notification and tracking.