<div class="_help_font_site selected-art-author"> <p style="margin-left:39.75pt"><span style="font-size:medium">a. &nbsp; Prescription and PD</span><br /> An eyeglass prescription is necessary for us to process an order for prescription glasses. (If there is no problem with your eyes and you do not need prescription lenses, you could choose non-prescription lenses)</p> <p style="margin-left:39.75pt"><span style="font-size:medium">PD stands for Pupillary Distance, which is the distance between your pupils in millimeters, PD is very important for accurately fitting your lenses to achieve visual acuity.</span></p> <p style="margin-left:39.75pt"><span style="font-size:medium">If there is no PD number on your prescription paper, you could measure it yourself. &nbsp;</span><span style="font-size:16px"><a href="https://firmoo.co.uk/help-p-190.shtml">https://firmoo.co.uk/help-p-190.shtml</a></span><span style="font-size:medium"> (Checking with your doctor is recommended)</span></p> <p style="margin-left:39.75pt">&nbsp;</p> <p style="margin-left:39.75pt"><span style="font-size:medium">b. &nbsp; PayPal Account/Credit Card/Debit Card</span></p> <p style="margin-left:39.75pt">To guarantee a convenient and secure payment environment, we currently only accept payment via PayPal. If you don&#39;t have a PayPal account, you can also pay using a credit card/debit card as a PayPal guest. &nbsp;<span style="font-size:medium"><a href="https://firmoo.co.uk/help-p-204.shtml">https://firmoo.co.uk/help-p-204.shtml</a></span></p> <p style="margin-left:39.75pt"><span style="font-size:medium">BTW, currently we do not accept </span>cheques <span style="font-size:medium">and cash.</span></p> <p style="margin-left:39.75pt">&nbsp;</p> <p style="margin-left:39.75pt"><span style="font-size:medium">c. &nbsp; Shipping address</span></p> <p style="margin-left:39.75pt"><span style="font-size:medium">&nbsp;Your shipping information is necessary, your Name, Residential/Postal address and Phone Number included.</span></p> <p style="margin-left:39.75pt"><span style="font-size:medium">Please note, if you choose Express Service, don&#39;t use your P.O. Box in your address.</span></p> <p style="margin-left:39.75pt">&nbsp;</p> <p style="margin-left:39.75pt"><span style="font-size:medium">d. &nbsp; Frame size and frame style</span></p> <p style="margin-left:39.75pt">Click on this link to find out more about face shape and frame style:&nbsp;<span style="font-size:medium"><a href="https://firmoo.co.uk/help-p-236.shtml">https://firmoo.co.uk/help-p-236.shtml</a></span><br /> Use our try-on system to find your preferred style:<span style="font-size:medium">&nbsp;<a href="https://firmoo.co.uk/help-p-232.shtml">https://firmoo.co.uk/help-p-232.shtml</a></span></p> <p style="margin-left:39.75pt">Measuring the frame size is very important. Find out how:&nbsp;<span style="font-size:medium"><a href="https://firmoo.co.uk/help-p-167.shtml">https://firmoo.co.uk/help-p-167.shtml</a></span></p> </div>
Shipping and tracking
Terms and Conditions

What does the order status mean?

What is necessary to place order at Firmoo?

How can I change or cancel the order?

How to place an order at Firmoo?

What free gifts do you offer with an order?

How to upload prescription?

How to order non-prescription glasses with blue-light blocking lens?

Can I order the frame with plain lenses or no lenses?

Why choose Firmoo?

What is the background of Firmoo?

How to order single vision reading glasses?