<p><strong>Purchasing eyeglasses at Firmoo&nbsp;is easy at your fingertips. There are 2 ways to place an order.<br /> <br /> Method 1: Contact us via Live Chat and&nbsp;our representatives will assist to create a shopping cart.<br /> <br /> Method 2: Follow the below steps.</strong></p> <p><strong>Step 1: Filter the size and click on the frame you are going to order.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/jxZuGrloG82ItHTe.png" /></p> <p><br /> <strong>Step 2: Choose the colour and click the &quot;Select Lenses&quot; button to continue.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/sZnkCABWMQ02cWcA.png" /></p> <p><br /> <strong>Step 3: Choose the glasses type you need.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/Cvy4v4Fcb22zFt3T.png" /><br /> &nbsp;</p> <p><strong>Step 4: Fill in your prescription and PD or upload your prescription.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/WqhWrYysczMvkZ8m.png" /></p> <p>&nbsp;</p> <p><strong>Step 5: Select the usage requirement&nbsp;of your glasses.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/SycpGDHGLYoBYcXE.png" /><br /> &nbsp;</p> <p><strong>Step 6: Select the lens type, thickness, coating and add to cart.&nbsp;</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/UbvCdOe8Xbzif3jS.png" /></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/1BEqzFs1LhVlR8sw.png" /><br /> <img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/1BuH7cKJ8YocSITY.png" /></p> <p><strong>Step 7: Navigate to your shopping cart to confirm your order, and then proceed to checkout.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/deMYttdHFTcLAzzC.png" /></p> <p><br /> <strong>Step 8: Checkout</strong><br /> &nbsp;</p> <p><strong>Enter your shipping address<br /> Notice</strong>: We cannot ship to PO BOX addresses&nbsp;using the Express option, please enter a personal/home shipping address instead or change to standard shipping.</p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/IqVar30DUHrESOBx.png" /></p> <p><br /> <strong>Choose the shipping and payment method</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/T0S7Sba1kXrlP0hQ.png" /></p> <p><strong>&nbsp;</strong><br /> <strong>Redeem any coupon code you may have. And leave a message if you have any special requirements on the order.</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1021/WGH2SruC9UgHTNWG.png" /><br /> &nbsp;</p> <p><strong>Step 9: Pay for the order:</strong></p> <p><strong>Pay with PayPal</strong></p> <p><img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2019/1223/u1EofdaIq1.png" /><br /> &nbsp;</p> <p><strong>Step 10: Await delivery of your order.</strong></p> <p>&nbsp;</p> <p><strong><em>If you have any question about ordering, feel free to contact us.</em></strong></p>

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How to choose lenses?

What is the difference between single-vision and bifocal/progressive lenses?

Lens Thickness/ Lens Index

What coatings and add-ons do you offer for your lenses?

Lens Colour

Photochromic & Transitions® Lenses Introduction

What're the difference between Tint lens, Photochromic lens and polarized lens?

Difference between Spherical Lens and Aspherical Lens

Lens Functions

Can I buy lenses only to fit into my old glasses frame?

Do you have prism lenses?

Do you offer bifocal or progressive lenses?

Do the lenses include any coating?

How to use progressive glasses?

Spherical VS Aspherical Lens (video)

What type of bifocal lens do you use?

What is the material of your lens?

What's the difference between basic coated lenses, standard coated lenses and blue-light blocking lenses?

What kind of lenses do you offer and what kind of lenses do you not offer?

60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.
365-Day Warranty
Covering any possible defect in materials and workmanship.
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