<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat: </strong><a href="https://secure.livechatinc.com/licence/9929665/v2/open_chat.cgi?utm_source=email&utm_medium=head&utm_campaign=autoservice-1year&template_id=99&group_id=&fsr_campaign=">Start a live chat </a> （24/7）<br />
<strong>Toll Free: </strong>0808 178 6208 (1pm - 4am BST)<br />
<strong>Email: </strong>email@example.com (We will reply within 24 hours on weekdays and 48 hours on weekends)</p>
<p><strong>Before you email us</strong></p>
<li>If you have already registered and ordered, please contact us using your <strong>registered email address</strong>. Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.</li>
<li>If you have any questions about reading and filling out your prescription form online, please attach <strong>a copy of your original prescription</strong>. </li>
<p><strong>Please check your spam folder if you do not hear from us within 48 hours. Please move our email to your Inbox to ensure you'll receive important emails from us.</strong><br />
<p>Please note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account centre</a> or via email so we can expedite processing without delays caused by a missed call. Please always contact us first before returning your package.</p>
Shipping and tracking
Terms and Conditions
What countries/regions do you deliver to? Which courier service do you use? How long does it take to for my order to arrive? How much is the shippping
How do I track my order?
How long will it take for my order to be delivered?
How long will it take to process my glasses?
What can I do if I am required to pay import taxes or customs duties?
I just placed several orders. Can I combine the shipments?
How do you handle shipping delays?
30-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.
Covering any possible defect in materials and workmanship.