<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat:&nbsp;</strong><a href="https://direct.lc.chat/9929665/7">Start a live chat&nbsp;</a>&nbsp;(24/7)<br /> <strong>Toll Free: </strong>0808 178 6208 (1pm - 4am BST)<br /> <strong>Email:&nbsp;</strong>service@firmoo.co.uk (We will reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.</li> <li>If you have any questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>.&nbsp;</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important emails from us.</strong><br /> &nbsp;</p> <p>Please note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account centre</a> or via email so we can expedite processing&nbsp;without delays caused by a missed call. Please always contact us first before returning your package.<br /> &nbsp;</p>

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60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.
365-Day Warranty
Covering any possible defect in materials and workmanship.
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