<div class="hc-article"> <table border="1" cellspacing="0" style="border-collapse:collapse; border:1.0000pt solid #000000; max-width:100%"> <tbody> <tr> <td style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><strong><span style="font-size:11.0000pt"><span style="font-family:Calibri"><strong>Country / Region</strong></span></span></strong></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><strong><span style="font-size:11.0000pt"><span style="font-family:Calibri"><strong>&nbsp;Shipping Method</strong></span></span></strong></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><strong><span style="font-size:11.0000pt"><span style="font-family:Calibri"><strong>&nbsp;Estimated Delivery</strong></span></span></strong></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><strong><span style="font-size:11.0000pt"><span style="font-family:Calibri"><strong>&nbsp;Cost</strong></span></span></strong></span></span></p> </td> </tr> <tr> <td colspan="1" rowspan="2" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">United Kingdom</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt">&nbsp; <div><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Standard Shipping</span></span></span></span><br /> &nbsp;</div> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;13-22 days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&pound;5</span></span></span></span></td> </tr> <tr> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14 days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;12</span></span></span></span></p> </td> </tr> <tr> <td colspan="1" rowspan="2" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">USA,&nbsp;Puerto Rico</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Standard Shipping</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;9-21 days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;5</span></span></span></span></td> </tr> <tr> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;12</span></span></span></span></td> </tr> <tr> <td rowspan="2" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:left"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Canada</span></span></span></span></p> </td> </tr> <tr> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;6-12&nbsp;days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;13</span></span></span></span></p> </td> </tr> <tr> <td colspan="1" rowspan="1" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Spain,&nbsp;</span></span>Italy</span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">8-17 days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&pound;12</span></span></span></span></td> </tr> <tr> <td colspan="1" rowspan="1" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri">Germany</span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-17 days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;11</span></span></span></span></td> </tr> <tr> <td colspan="1" style="background-color:#ffffff; height:14.2500pt; width:258.0000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Hong Kong,&nbsp;</span></span>Macau</span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Express Courier Service</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">8-14&nbsp;days</span></span></span></span></td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt">&nbsp;<span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&pound;5</span></span></span></span></td> </tr> <tr> <td style="background-color:#ffffff; height:105.0000pt; width:258.0000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri">Ireland,&nbsp;Netherlands,&nbsp;<br /> Hungary,&nbsp;Belgium,&nbsp;Singapore,&nbsp;Switzerland,&nbsp;Poland,&nbsp;<br /> Czech Republic, Japan,&nbsp;Slovakia,&nbsp;Finland,&nbsp;UAE,<br /> Thailand,&nbsp;Lithuania,&nbsp;Malaysia,&nbsp;Luxembourg,&nbsp;<br /> South Korea,&nbsp;Vietnam,&nbsp;Portugal,&nbsp;Philippines,&nbsp;<br /> Norway, Sweden</span></span></td> <td style="background-color:#ffffff; height:105.0000pt; width:148.5000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">Express Courier Service</span></span></span></span></td> <td style="background-color:#ffffff; height:105.0000pt; width:174.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></td> <td style="background-color:#ffffff; height:105.0000pt; width:87.7000pt"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;11</span></span></span></span></td> </tr> <tr> <td style="background-color:#ffffff; height:105.0000pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:left"><span style="font-size:10.5pt"><span style="font-family:Calibri">Taiwan,&nbsp;France,&nbsp;Austria, Denmark,<br /> Slovenia,&nbsp;Indonesia,&nbsp;Cambodia,<br /> New Zealand,&nbsp;Australia</span></span></p> </td> <td style="background-color:#ffffff; height:105.0000pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:105.0000pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:105.0000pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;12</span></span></span></span></p> </td> </tr> <tr> <td style="background-color:#ffffff; height:105.0000pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:left"><span style="font-size:10.5pt"><span style="font-family:Calibri">Mexico,&nbsp;Israel,&nbsp;Latvia,&nbsp;<br /> Brunei Darussalam,&nbsp;Greece,<br /> Turkey,&nbsp;Ukraine</span></span></p> </td> <td style="background-color:#ffffff; height:19.5000pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:19.5000pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:19.5000pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;15</span></span></span></span></p> </td> </tr> <tr> <td style="background-color:#ffffff; height:105.0000pt; width:258.0000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:left"><span style="font-size:10.5pt"><span style="font-family:Calibri">Bangladesh,&nbsp;Maldives,&nbsp;South Africa,&nbsp;<br /> Saudi Arabia,&nbsp;Kuwait,&nbsp;Martinique,&nbsp;<br /> Trinidad and Tobago,</span></span><br /> <span style="font-size:10.5pt"><span style="font-family:Calibri">Bahrain,&nbsp;Chile,&nbsp;Guadeloupe,&nbsp;Malta</span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:14.2500pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;17</span></span></span></span></p> </td> </tr> <tr> <td style="background-color:#ffffff; height:105.0000pt; width:258.0000pt"> <p><span style="font-size:10.5pt"><span style="font-family:Calibri">Argentina, Pakistan, Egypt,&nbsp;Qatar, Jordan,&nbsp; Croatia,&nbsp;Iceland, The&nbsp;Bahamas,&nbsp;<br /> Dominican Republic,&nbsp;Romania</span></span></p> </td> <td style="background-color:#ffffff; height:111.0000pt; width:148.5000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;Express Courier Service</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:111.0000pt; width:174.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;8-14&nbsp;days</span></span></span></span></p> </td> <td style="background-color:#ffffff; height:111.0000pt; width:87.7000pt"> <p style="margin-left:0pt; margin-right:0pt; text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri"><span style="font-size:11.0000pt"><span style="font-family:Calibri">&nbsp;&pound;22.00</span></span></span></span></p> </td> </tr> </tbody> </table> <p><strong><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2020/0529/Cdysso8JCc1RBmn1.png" /><br /> Important Information regarding delivery:&nbsp;</strong><br /> <br /> a.&nbsp;The estimated delivery time includes the processing time and shipping time.<br /> <br /> b. Import duty tax may be applicable in certain countries. For example, the Customs Charge is potentially applicable in some European countries as well as the United Kingdom on goods brought online from overseas.<strong>&nbsp;</strong>Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Firmoo. Firmoo is unable to provide any refunds for VAT once the order is shipped out.&nbsp;VAT cannot be applied for coupons or discounts of any kind.<br /> <br /> c. Please note for deliveries to the USA, we can deliver directly to a P.O BOX address and your personal address. &nbsp;However, for all other countries, we only deliver to your personal address.<br /> <br /> d. Due to the ongoing COVID -19 pandemic, your order and subsequent delivery may be delayed, we apologise for any inconvenience that this may cause. &nbsp;You may note that the tracking information is not always accurate, however we endeavour for this to be as accurate as possible.<br /> <br /> <font color="#000000">e.&nbsp;The standard shipping to Spain&nbsp;is temporarily unavailable.</font><br /> <br /> f.&nbsp;For orders shipped by TNT, the shipment number used to track parcels may not be unique to your shipment. You can identify your shipment from the returned results by date, origin and destination.</p> </div>
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What countries/regions do you deliver to? Which courier service do you use? How long does it take to for my order to arrive? How much is the shippping

How do I track my order?

How long will it take for my order to be delivered?

How long will it take to process my glasses?

What can I do if I am required to pay import taxes or customs duties?

I just placed several orders. Can I combine the shipments?

How do you handle shipping delays?